Support
CMC Support – Scope and Process
Scope
CMC technical support included with CAD and chip fabrication services:
- Software installation, software license access, server and cloud computing setup*;
- Assistance submitting bug reports or support requests with the supplier if no solution can be found in the knowledge database;
- Assistance to license, install, and configure PDKs for design use;
- Manufacturability checks (visual check, design rule check, feedback from chip manufacturers);
- Assistance completing export control forms.
*CMC may not support all CAD environment configurations (tool versions, operating systems, etc.) managed by end users. If CMC’s environment does not match a specific, supplier-supported configuration, we will submit a support request to the supplier. CMC cannot provide support for configurations that are not supported by the suppliers.
For technical support outside of the above scope, CMC offers services on an hourly fee basis (contact sales@cmc.ca for an estimate). This includes, but is not limited to:
- Comparison and selection of manufacturing technologies for a particular application;
- HDL coding, circuit design, chip layout, testbench creation, model development, simulation/verification, achieving target performance;
- Package selection and package design, chip wire-bonding, optical coupling, probing, and testing;
- Any support beyond the number of hours included in the terms of purchase.
Process
- Technical support requests must be submitted through the CMC Support page: https://www.cmc.ca/support-form/.
- You will receive an initial response to your support case from CMC technical staff within two business days. Support case resolution time varies based on the specifics of the case and we commit to keeping you informed throughout the process.