Support

• Refer to the Quick Start Guide: CADpass client for Windows.
• Ensure that your Windows updates have been completed.
• You need to have Administrator privilege to install CADpass client.

If AppGate cannot get an IP address for the Tunnel (an error will appear like blinking lines in AppGate window).

Solution:

We have recently observed that an update to HP software has caused these computers to detect virtual Ethernet adapters such as the OpenVPN TAP adapter to be detected as physical Ethernet adapters. When WLAN switching is activated in the BIOS, this will cause WiFi to be disconnected on these devices whenever the VPN is activated.

• Start Task Manager.
• Find LANWANswitching.exe
• Kill it / stop it from running
• Then try to connect using PIA

To resolve the issue permanently, it is necessary to prevent the service from starting when you run your PC. Try the following:

• Press Windows+R, type services.msc and press Enter.
• Search for a service called “HP LAN/WLAN/WWAN Switching UWP Service” or “LanWlanSwitchingService”
• Right-click the service, and select Properties.
• Change the startup type to Manual.
• Click Apply.

If AppGate cannot get an IP address for the Tunnel (an error will appear like blinking lines in AppGate window); then a possible problem could be the AppGate driver not working with secure boot enabled (usually effects VM’s running on Hyper-V).

Solution: Disable Secure Boot

E.g. Hyper-V (for generation 2 VM’s)

Shutdown VM, then change settings below:

If you have installed CADpass client as a different user, and are trying to use CADpass with an alternate account, then you need to uninstall it from the old account and reinstall it with the new account.

• Turn off the AV and complete the install. You should be able to turn it on after the install is done.
• This is probably a Sophos thing, see Generic ML PUA detections explained

• Patches that need to be installed (3rd item is probably the fix), from https://www.appgate.com/support/software-defined-perimeter-support/sdp-v5-2
• AppGate works with Windows: 7SP1, 8.1 or newer, Server 2012R2 or newer. The AppGate client has the following prerequisites:
  
  • All systems: .NET 4.5 or newer
  • If your operating systems older than Windows 10, see Update is available that improves the network performance of Internet Explorer 11 in Windows
  • Windows 7SP1, see SHA-2 code signing support update for Windows Server 2008 R2, Windows 7, and Windows Server 2008: September 23, 2019